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Nathan Liscomb joined Team Gilbert in 2014 as a product specialist at Gilbert Ford. When asked why he joined Team Gilbert, he replied, “Because I love what I do.” If you ever get the opportunity to work with Nathan, you will see his love for his job by how he greets you: with a warm smile, handshake, and a positive attitude. When asked what his favorite thing about his position was he stated, “Helping people get in a vehicle when they thought it wasn’t possible.” Nathan keeps up with the newest and greatest features of the new Ford models by his continued training as well as learning a thing or two from his general sales manager, Lee “Cowboy” Geringer. When he’s not learning about the exciting features in the newest Ford models, you’ll find Nathan spending time with his wife, Amanda, at the baseball fields watching his oldest son, Ian, play and while trying to keep up with his youngest son, Owen. Nathan, thank you for your positive attitude and all you do for Team Gilbert!

This week's Gilbert Spotlight features Rick Gold, Product Specialist at Gilbert Fleet & Commercial. Is there a Gilbert Team Member or a member of the community you would like to nominate? Visit GilbertHasIt.com & click " Nominate a Hometown Hero ". When Rick Gold joined Team Gilbert in 2016, he had already been in the automotive industry for more than 35 years. We knew he had a broad range of customers and a wealth of Chevrolet knowledge. It was a common occurrence for one of our sales team to be courting a new customer and hear, "Thank you, but I already work with Rick Gold." If you've ever had the pleasure of meeting Rick, you undoubtedly heard about his wife, Terri, and his daughter, Gabby. His family is the driving force behind his excellence and his desire to make them proud pushes him to give unparalleled customer service. His favorite thing about work is, "getting to take care of my customers." Over the years, Rick has won numerous awards and accolades for his product knowledge and customer service. While these accomplishments are noteworthy, the positive feedback from his customers is what Rick really loves to hear. A week rarely goes by where a customer hasn't called in or gone on Google to tell us how amazing Rick was to work with. A customer recently said, "Rick Gold found us what we needed and communicated frequently to keep us posted. He also had it delivered to our home so my husband and I didn't have to take time off from work. Excellent experience." The man. The myth. The legend. The 'Gold'en Boy, as some of us call him. Thank you for all you do for Team Gilbert, Rick!

This week's Gilbert Spotlight features Brandy Allan, Service Advisor at Gilbert Ford. Is there a Gilbert Team Member or a member of the community you would like to nominate? Visit GilbertHasIt.com & click " Nominate a Hometown Hero ". The first time she showed up at Gilbert Oil Company, everyone spotted the sticker on her back window: "F-150 Girl!" It was easy to see Brandy Allan was made for Team Gilbert. Not only was she already a fan of one of the other Gilbert brands, but she was an even bigger fan of showing that she wouldn't be outworked. Brandy, like Courtney, started her Gilbert journey as a pump attendant. It could have been 100 degrees out but Brandy would still be hustling from one pump to the next fueling up customer vehicles, grabbing ice, washing windshields, or taking a moment to tell a customer thank you for stopping by. Her work ethic combined with her established vehicle knowledge made it clear she would go far with Team Gilbert. When a position came available in the Gilbert Ford service department, Brandy was the obvious choice. Thankfully, she accepted the role and has quickly shown the team at Ford the same thing she showed her team at Oil: she won't be outworked. She proves to us daily that she was the right "F-150 Girl" for the job! Thank you for your dedication to your customers and team, Brandy!

When Courtney Bobst joined Team Gilbert in 2017 as a pump attendant at Gilbert Oil Company, she wasn’t expecting to eventually be part of the Gilbert Chevrolet sales team. She was hoping to find a job with a company where there would be opportunities for growth. She had only heard that at Gilbert, “the team is always willing to help each other,” and she wanted to be part of that. From her first day, Courtney showed everyone on her team that she was willing to jump in and help wherever necessary to make sure customers were taken care of. Whether that meant fueling vehicles, grabbing ice, or loading trucks, she would get her hands dirty to get the job done. This high level of service and drive to succeed made her stand out to customers, her team, and her managers. So after only a short time, she was brought into the office to learn that side of the business. When an opportunity arose in the sales department at Gilbert Chevrolet, presenting it to Courtney was an easy decision. Anxious to continue her journey with Team Gilbert, she accepted the position. Over the last few years, Courtney has moved several times; from Customer Experience Specialist to Inventory Manager, and most recently, she was promoted to Finance & Lease Specialist. We are excited to see where Courtney’s journey takes her. Thank you for riding for the Gilbert brand, Courtney!

At the Gilbert Family of Companies, taking care of the customer is always our first priority. That's why in 2015 we created the Gilbert Customer Care Center. The focus of this department is to get customers in contact with the correct department they are trying to reach or schedule customer appointments. One team member that exemplifies the goal of putting customer service first is Norma Ruiz. A graduate of Okeechobee High School, Norma joined Team Gilbert in 2018 as a Customer Care Representative. She quickly proved she was a team member that could be relied upon to go above and beyond for our customers. Furthermore, she has a way of inspiring others to have this same dedication. Because of those and many more reasons, Norma was recently promoted to Customer Care Manager. We have all learned many lessons these last 18 months. Norma has figured out how to turn these difficult lessons into teaching opportunities for her team. I believe that she has learned this skill by being a caring, supportive mother. She always keeps us up to date about her kids, Luis, Lizabeth, and Alexa, and her husband, Juan Carlos. And if she isn't working at the Customer Care Center, you will almost certainly find her on the soccer field with her kids or doing something else to bring joy to their lives. No matter if she is fielding phone calls at the Customer Care Center, working at an offsite event giving test drives, or helping translate for a customer, we are grateful to have you on our team, Norma. Thank you for all you do to help our customers and every member of Team Gilbert!