At the Gilbert Family of Companies, taking care of the customer is always our first priority. That’s why in 2015 we created the Gilbert Customer Care Center. The focus of this department is to get customers in contact with the correct department they are trying to reach or schedule customer appointments. One team member that exemplifies the goal of putting customer service first is Norma Ruiz.
A graduate of Okeechobee High School, Norma joined Team Gilbert in 2018 as a Customer Care Representative. She quickly proved she was a team member that could be relied upon to go above and beyond for our customers. Furthermore, she has a way of inspiring others to have this same dedication. Because of those and many more reasons, Norma was recently promoted to Customer Care Manager.
We have all learned many lessons these last 18 months. Norma has figured out how to turn these difficult lessons into teaching opportunities for her team. I believe that she has learned this skill by being a caring, supportive mother. She always keeps us up to date about her kids, Luis, Lizabeth, and Alexa, and her husband, Juan Carlos. And if she isn’t working at the Customer Care Center, you will almost certainly find her on the soccer field with her kids or doing something else to bring joy to their lives.
No matter if she is fielding phone calls at the Customer Care Center, working at an offsite event giving test drives, or helping translate for a customer, we are grateful to have you on our team, Norma. Thank you for all you do to help our customers and every member of Team Gilbert!